Solution home Workforce Experience Team Toolkit

General Resources

John Hancock 401(k) Resources
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Thu, Feb 16, 2023 at 11:17 AM
No Hour Paid Leave
Please see attached briefing note relating to salaried workers who take leave that is to be paid in part or full by the client without disrupting their PTO ...
Fri, Apr 14, 2023 at 3:33 PM
OOC Request Process
Please see updated OOC Request Process
Thu, Aug 17, 2023 at 12:36 PM
CAD Benefit Pricing 2024 - Internal Use Only
Attached is an internal use only pricing resource for Canadian Benefits, effective May 2024-April 2025
Tue, Jun 4, 2024 at 9:46 AM
Compliant Pay Schedule Matrix
Resource attached.
Tue, Jun 4, 2024 at 9:42 AM
US Hourly PTO Resource
Attached.
Tue, Jun 4, 2024 at 9:43 AM
T4 Benefits Costing Scenarios by Province - 2024-2025
Attached
Thu, Jun 13, 2024 at 1:27 PM
Quebec Benefits Stance Brief - 06/13/2024
Attached
Thu, Jun 13, 2024 at 1:31 PM
Functional Teams Briefing: End of Day Handover
Who  Senior Team Lead Makayla Mason, Team Seniors Chelsea Eugene, Kerryn Vermaak, and Dusty Sanders alongside Trinidy Ulrey.    What  As ...
Tue, Feb 17, 2026 at 1:52 PM
Freshcaller Status Briefing
  Who  The Workforce Experience Team  What  Freshcaller includes functionality for agents to set themselves in specific statuses depending o...
Tue, Feb 17, 2026 at 1:52 PM